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2006-12-13 04:15:48
Bjenkins_X_123
Member
+11|6951|London, UK
OK, first up. I've checked up, there doesn't seem to be a problem like this one in the forums, or if there is, I haven't found it. So don't bitch, just tell me where I can sort this out.

I performed a quick shutdown the other day from the desktop, no programs running. I came back 2 hours later, and I got the 'Windows didn't shut down properly last time, how would you like to boot up?' screen. Now, I have chosen every option, done everything, but everytime it gets to the Windows XP Home bit with the scrolling blue bar at the bottom, the screen freezes, then flickers onto the 'system recovered from a serious error' dreaded blue screen. I passed it on to the local computer tech expert, who is even more stumped than me. The hard disk is registering on diagnostics, but no operating system is loading when told to, and any system that is loaded from a removable storage doesn't acknowledge that the hard disk is even there! He thinks it might be a driver, but a download he tried didn't help. Short of sending it away to Dell for a fix (£400-£500), I don't quite know how to go about this problem. It's a Western Digital SATA hard disk, any other info that you need I can provide when asked for, but I would be the first to admit that I'm no hardware expert.

PLEASE help me!!!!!!
2006-12-13 04:17:12
Cybargs
Moderated
+2,285|7172
install xindows XP again.
https://cache.www.gametracker.com/server_info/203.46.105.23:21300/b_350_20_692108_381007_FFFFFF_000000.png
2006-12-13 06:10:56
CrazeD
Member
+368|7129|Maine
If a "local computer tech expert" cannot fix that, then he is surely not a tech expert.
2006-12-13 06:19:26
keimtime
Member
+18|6849|Nebraska, USA
Do  a windows repair.....Put your Win XP disk in and reboot the computer.  Press any key to boot from CD.  Wait for drivers to load.  Press Enter to "Install Windows"  at the next screen be sure to hit "R" for Repair.  This will reinstall all of the necessary windows files and leave your programs all there so you won't have to reinstall them all.  Try that before doing a full Windows Install.
2006-12-13 06:27:43
Bjenkins_X_123
Member
+11|6951|London, UK

cyborg_ninja-117 wrote:

install xindows XP again.
he tried that with his special diagnostics software, got nowhere. Like I said, it knew that there was a hard drive there, it just wasn't reading anything from it, and all check disk runs worked fine, coming back with 'no errors on disk' reports. But I'll get an XP operating system disc and give it to him to try, thanks man

CrazeD wrote:

If a "local computer tech expert" cannot fix that, then he is surely not a tech expert.
This thread was created not as a bitching session, but as a helpline. Go and verbally slate someone with a pointless opinion, not someone asking for help with a problem. There is a whole world out there with knowledge, I'm just trying to tap it, use its resources. Don't feel free to bring your weak-as here, use them where they are needed more!
2006-12-13 08:35:41
theknuck
It's pronounced Knuck, like in Knuckle!!
+45|7068|balls
wow that sucks man.  before it went bad did you mess with any of the bios?  i've been in your shoes before up until you couldn't reformat.  how old is your dvdrom and harddrive?
2006-12-13 09:02:04
Bjenkins_X_123
Member
+11|6951|London, UK
The entire computer is still using its factory components, all bought in August 2005. Didn't change the BIOS at all, don't know how
2006-12-13 09:07:18
vcaliber
Member
+1|6801
boot into safe mode with command promt and run chkdsk see if that fixes the problem or just delete the partition and reinstall windows. If all fails might as well buy a new hard drive instead of spending that much for a fix.
2006-12-13 09:11:34
theknuck
It's pronounced Knuck, like in Knuckle!!
+45|7068|balls
so what happens when you put in your xp disk?  screw the repair option and try a reformat.  you'll lose everything, did you have your music,pics, etc saved on disk?  if you need help reformatting, just google it and you'll find it.  or ask me and i'll post link.
2006-12-13 09:23:18
Bjenkins_X_123
Member
+11|6951|London, UK
I was actually looking for a way of recovering my data without having to reformat. My 'local comp expert' didnt have an XP disc on him without the licences being used up, and Dell neglected to provide me with a backup repair disc. Fuckers.
2006-12-13 09:28:26
Bjenkins_X_123
Member
+11|6951|London, UK
Hah, as I was writing the previous post, the dude called me and told me it has been fixed. Still don't know what caused it, but funnily enough, he fixed it using the stuff that keimtime said to do, so +2 for you, my friend! Thanks to everyones positive input for this problem, hope to see you all online soon! +1 for everyone else who gave such excellent feedback! Thanks again!

EDIT: Oh, and he only charged me £20 labour charges, so saved cash there too!

Last edited by Bjenkins_X_123 (2006-12-13 09:29:54)

2006-12-13 23:42:20
adv3rsary
Member
+28|7171
3 possibilities (from a lot of experience fixing these issues at work)

1. you have a hard drive problem that has surfaced. one of the sectors containing system files has gotten corrupted... without the right troubleshooting software however you cant test for this and no i can't give you mine cause i ll get fired for it

2. one or more of your system files has somehow gotten corrupted (dont ask me how its made by microsoft) in which case a simple os reinstall will solve your problem

3. unlikely but possible defect in ram/mobo.. thankfully, very slim chance of this


so suggestion: back up your stuff (plug the hd into another computer, or get an external enclosure) and reinstall the os. if that doesnt fix it, buy a new hard drive and install windows on it... good luck
2006-12-13 23:48:35
Snowmanimal
Not so unique forum title
+30|6999|My head
You can learn how to make a BartPE disk and use that to recover documents.

You can try reinstalling just the windows folder to see if that fixes the problem. 

Try to boot in safe mode (F8 in repetitive intervals when comp boots up)

Sounds like a Windows driver got corrupted. 



What is the blue screen (BSOD) alphanumeric code per chance?  Should look something along the lines of 0x000000c .  0x something and anything after it is what I am looking for. 

Good luck

-------
EDIT::Sounds like the computer is a little over a year old.  It should still be under warranty.  Is it a Dell or is it custom made? Talk to the support of the company you bought the computer from and they should help you figure out (if your dont know) if the computer is still under warranty.

Last edited by Snowmanimal (2006-12-13 23:50:28)

2006-12-14 10:41:17
Bjenkins_X_123
Member
+11|6951|London, UK

Snowmanimal wrote:

You can learn how to make a BartPE disk and use that to recover documents.

You can try reinstalling just the windows folder to see if that fixes the problem. 

Try to boot in safe mode (F8 in repetitive intervals when comp boots up)

Sounds like a Windows driver got corrupted. 



What is the blue screen (BSOD) alphanumeric code per chance?  Should look something along the lines of 0x000000c .  0x something and anything after it is what I am looking for. 

Good luck

-------
EDIT::Sounds like the computer is a little over a year old.  It should still be under warranty.  Is it a Dell or is it custom made? Talk to the support of the company you bought the computer from and they should help you figure out (if your dont know) if the computer is still under warranty.

adv3rsary wrote:

3 possibilities (from a lot of experience fixing these issues at work)

1. you have a hard drive problem that has surfaced. one of the sectors containing system files has gotten corrupted... without the right troubleshooting software however you cant test for this and no i can't give you mine cause i ll get fired for it

2. one or more of your system files has somehow gotten corrupted (dont ask me how its made by microsoft) in which case a simple os reinstall will solve your problem

3. unlikely but possible defect in ram/mobo.. thankfully, very slim chance of this


so suggestion: back up your stuff (plug the hd into another computer, or get an external enclosure) and reinstall the os. if that doesnt fix it, buy a new hard drive and install windows on it... good luck
He used a BartPE disk first of all, didn't work. It recognised that my hard drive was there, but wasn't reading anything from it. Safe mode came up with the same problem, still came up with the BSOD screen, though only after it had run through the drivers that needed loading, and stopping and one particular driver everytime (probably the corrupted one). He also tried slaving my hard drive to his computer, but becasue his was a Seagate IDE (or something like that) and mine was a Western Digital SATA, there were compatibility issues. In the end, the OS reboot disc worked fine, after finding the correct version, and one with a free licence on the disc!

 

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