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OMG, i feel dumber reading that....


OILSUGH IJB

I love it when the shoe is on the other foot.  My brother had a Gateway Solo, and it had only USB ports for the mouse and keyboard.  He also had a HP All-In-One printer/fax/copier on the machine.  He was on the phone with HP and they told him to update his drivers in order to solve an issue.  This caused his USB ports to not respond to his mouse or keyboard.  I got off work, and when to his house when this was going one.  (Also at this time I worked at Lexmark, a different printer company, and knew how horrible HP's USB driver were).  When I get to his house, my brother hands me the phone.  I start talking to the rep, and he said that my brother's computer had a virus.  Knowing that he was just trying to get me off the phone, I asked what was the virus name, so that I can do research to delete it.  The guy said that he did not know.  I then asked if we can manually remove the HP software, since everything worked fine until the drivers were updated.  He told me to go into regedit, and to delete all HP related entry keys.  There were a lot of them, and I asked him each time just to make for sure I could delete it.  Needless to say he was upset at this point, and said that it was a virus again.  I once again asked for the name of the virus, and why if I boot into Safe Mode, I had no issues.  He said he did not know why, I also told him that it did not occur until the HP drivers were installed, so I asked did their software have a virus, now I was just trying to get on his nerves since he was trying to get me off the phone. 

Another time, I had a tech disconnect from me in a chat program because I told him what he told me was not practical and a really stupid setup.  I was having DNS issues, and he told me that the DNS had an IP that reset every few min.  I told the guy that that did not make sense and was not pratical.  Next thing I saw was Wilson disconnected. 

I love when I can tell when support is just trying to get someone off the phone, and when they do I make for sure they are on twice as long.

Edit:  BTW, being a former Tech Support person, it really is not that bad, unless you get someone who does not want to work with you.  I have multiple stories like that, one where a guy told me that I did not know what I was talking about.  I explained that in the two and a half years that I worked at the company I think I would know how the printer worked.  He still did not listen, so I put my feet on my desk, leaned back in my chair, and said "Then you tell me the issue, since you know so much about our product."  That got him off the phone quick.

Last edited by dubbs (2007-01-12 21:49:32)