Quote from ea support:
This issue is typically caused by a conflict with the video card or video card drivers. Make sure your video card meets the requirements for the game, and that your drivers are the newest version available from the manufacturer.
The supported video cards are as listed below:
ATI Radeon
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X700 (PCIe), X600 (PCIe), X800 XT Platinum Edition, X800 PRO, X300 series.
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9800 series, 9700 series, 9600 series, 9559 (RV350LX), 9500 series, 8500 series.
NVIDIA GeForce
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6600 (PCIe), PCX 5900 (PCIe).
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5800 series (AGP).
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6800 Ultra, 6800 GT, 6800.
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FX 5950 series, FX 5900 series, FX 5700 series.
If you are not using one of these video card chipsets, the game may run improperly or may not run at all. The game was tested to communicate properly with the aforementioned chipsets using the newest drivers. If you have one of these cards but are still experiencing the issue, it is likely that the drivers you have are not the newest manufacturer version.
Click here for information on checking your video card and updating your drivers.
Note that if you have a ATI Radeon 9200 PCI card (this does not apply to AGP or PCI Express cards), you may experience this issue even after updating your drivers. Although this card meets the memory requirements for running the game, when tested it was not able to run the game with a stability adequate enough to make the official supported video card list in the Readme for the game. Updating your video card drivers as well as your motherboard firmware may help to resolve this issue. Please refer to your video card manufacturer for further instruction.