mikkel
Member
+383|6880

aimless wrote:

This is through my router:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|           cpe-24-175-93-7.tx.res.rr.com -    0 |  424 |  424 |    0 |    1 |   16 |    0 |
|                               10.4.32.1 -    0 |  424 |  424 |    0 |   34 |  203 |   62 |
|        gig2-23.dllatxrch-rtr1.tx.rr.com -    1 |  423 |  419 |    0 |   37 |  234 |   31 |
|       gig5-0-0.dllatxchn-rtr6.tx.rr.com -    0 |  423 |  423 |    0 |   35 |  188 |   15 |
|     gig0-1-0.hstntxl3-rtr1.texas.rr.com -   26 |  423 |  315 |    0 |   40 |  328 |   31 |
|                             4.79.180.65 -    0 |  423 |  423 |    0 |   45 |  235 |   63 |
|       YAHOO-INC.car1.Dallas1.Level3.net -    0 |  423 |  423 |    0 |   39 |  203 |   15 |
|        ge-0-1-0-p120.msr1.mud.yahoo.com -    0 |  423 |  423 |    0 |   42 |  281 |   31 |
|             te-8-1.bas-c2.mud.yahoo.com -    0 |  423 |  423 |    0 |   46 |  469 |   31 |
|                f1.www.vip.mud.yahoo.com -    0 |  423 |  423 |    0 |   43 |  344 |   78 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )
I had to ping yahoo because google was giving me the unending list of ips.

That hstntxl3 server is still losing packets.
This looks much better. You local latencies are fine. I don't know if that 10.4.32.1 is your modem, which it shouldn't be, or something out on your service provider's network. My recommendation would be to send an email to your ISP asking if 10.4.32.1 is your equipment or theirs, and pasting the output that you just posted into it, highlighting the fact that one of their routers is dropping a -lot- of packets. The people on the front line of ISP support are typically completely oblivious to the network topology, so hopefully they'll send it onto a second line supporter.

If you don't get any response, I'd recommend calling them up, asking for a manager, and asking to have your case escalated since you did not get a response, and your product is bordering on the unusable. The closer you get to the people dealing with the network, the better the responses will be. Chances are that they know all about the degraded line performance.
aimless
Member
+166|6404|Texas

mikkel wrote:

aimless wrote:

This is through my router:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|           cpe-24-175-93-7.tx.res.rr.com -    0 |  424 |  424 |    0 |    1 |   16 |    0 |
|                               10.4.32.1 -    0 |  424 |  424 |    0 |   34 |  203 |   62 |
|        gig2-23.dllatxrch-rtr1.tx.rr.com -    1 |  423 |  419 |    0 |   37 |  234 |   31 |
|       gig5-0-0.dllatxchn-rtr6.tx.rr.com -    0 |  423 |  423 |    0 |   35 |  188 |   15 |
|     gig0-1-0.hstntxl3-rtr1.texas.rr.com -   26 |  423 |  315 |    0 |   40 |  328 |   31 |
|                             4.79.180.65 -    0 |  423 |  423 |    0 |   45 |  235 |   63 |
|       YAHOO-INC.car1.Dallas1.Level3.net -    0 |  423 |  423 |    0 |   39 |  203 |   15 |
|        ge-0-1-0-p120.msr1.mud.yahoo.com -    0 |  423 |  423 |    0 |   42 |  281 |   31 |
|             te-8-1.bas-c2.mud.yahoo.com -    0 |  423 |  423 |    0 |   46 |  469 |   31 |
|                f1.www.vip.mud.yahoo.com -    0 |  423 |  423 |    0 |   43 |  344 |   78 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )
I had to ping yahoo because google was giving me the unending list of ips.

That hstntxl3 server is still losing packets.
This looks much better. You local latencies are fine. I don't know if that 10.4.32.1 is your modem, which it shouldn't be, or something out on your service provider's network. My recommendation would be to send an email to your ISP asking if 10.4.32.1 is your equipment or theirs, and pasting the output that you just posted into it, highlighting the fact that one of their routers is dropping a -lot- of packets. The people on the front line of ISP support are typically completely oblivious to the network topology, so hopefully they'll send it onto a second line supporter.

If you don't get any response, I'd recommend calling them up, asking for a manager, and asking to have your case escalated since you did not get a response, and your product is bordering on the unusable. The closer you get to the people dealing with the network, the better the responses will be. Chances are that they know all about the degraded line performance.
Well I was in luck tonight, I finally got a hold of a customer service rep who knew what I was talking about. I told him about the various trace routes WinMTR gave me and the various other problems I had been having. We also had a small chat about call of duty ha. He sent a support ticket to the actual technicians which have a wealth of more knowledge, and I should be recieveing a call within the week.

I hope.

Last time they said someone would call, they didn't. I have the ticket # just in case though.
mikkel
Member
+383|6880
Sounds excellent. If you don't get a call, call them up and remind them. Callbacks can often get lost in the switch between supporters and technicians in an ISP business. That, and technicians typically hate talking to customers.

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