Ultrafunkula
Hector: Ding, ding, ding, ding...
+1,975|6937|6 6 4 oh, I forget

Thought of this after this mornings F-Secure message in our inbox. Since we have a lot of servicedesk/helpdesk heroes around here lurking, I thought it would be fun to read about what the silly users come up with to brighten your day.

As I work at the "all-seeing" servicedesk, we get all the F-Secure messages to our inbox about viruses and severe error messages like this one. I started to delete all the nonsense that another team is taking care of when I see the one error message that gets a wide grin on my face. Some sucker had tried to install "The battle of middle earth" to a cafeteria workstation. And since it's a huge company that orders the service from us it's always fun to write AWM email to embarrased users who get caught installing games. For some odd reason they never reply Sadly I don't get to write these too often. Last time was a few weeks before the Euro-08 when a guy from Argentina tried to install Championship manager -05. We almost emailed him back that what the hell is he doing installing a 3 yo game, since there are newer ones available! Earlier this year some sucker tried also installing a pet expansion for Sims. Should probably call them instead of sending email. Would be fun to listen to their gagging and explanations

Oh yeah, once this bitch went apeshit over illegally downloaded mp3's we deleted from the company server. My god we had fun on her account.
She was so fucking furious although all employees had got an email telling to remove all mp3 files from servers. She went on about that it had taken her a long time to download these and what was she supposed to listen now on a businesstrip. My colleauge replied "Nothing on your workstation that is not in a CD/DVD format and the files were illegal in any case". Well that helped, only to put more gas in the flames She screamed that the whole servicedesk is going to get warnings about this and jada jada jada

Dumb ppl...

So what do you guys have to share?
{uscm}Jyden
You likey leaky?
+433|7142|In You Endo- Stoke
Here i know the admin team get there fun.
Usernames are funny thing here, for example there is a girl with the surname rimmer aka username rimmed.

I mean ive my fair share of stupid users-
me-"can you switch the pc off for me?,hold down the power button until it goes black and then switch it back on"
them-"ok ive done that now,but the error is still on the screen"
me-"blimey that was a fast reboot you switched the pc off?"
them-"yeah i pushed the buttom on the screen"
me - *mute the user* OH FFS

Plus people using the mouse as a foot-pedal,others i tell them to click on the desktop and they have a rant at me saying the desktop is what the pc is on...
Ultrafunkula
Hector: Ding, ding, ding, ding...
+1,975|6937|6 6 4 oh, I forget

Good one Jyden

Just remembered from your mouse-line. This lady once called totally in panic that her SAP is broken. I was like wtf, broken, how?
"I can't get the screen to display the whole picture, is it the screen that is broken, not the SAP?"
"?!?!?!....................umm. Gimme your IP and I'll open a remote connection and check out the fault."
After a few seconds of pondering how to keep my gameface on:
"Ok then, I have configured the program a bit from my side so it should be working now. Can you see a wheel between the two buttons on the mouse?"
"Yes, yes I can, what is it?"
"Good, use that to scroll down when the SAP window is on top"
"Wow, fantastic! Now it works again. Thank you very much!"
"You're welcome. Bye!"

Mute button is a wonderful feature on the headsets

Last edited by Ultrafunkula (2008-07-15 00:41:57)

{uscm}Jyden
You likey leaky?
+433|7142|In You Endo- Stoke
Yeah you know its going to be a long call, when the first thing that is said "can you come onto my screen"

Most of the time they aren't hard things to fix,but the explanation they give makes you think they need the program re-wrote to suit there needs.
Only to find they want to know how to forward an email with a url in it and some extra information.

Sometimes i do wonder how these people get IT jobs... pen and paper would be a safer option.

EDIT-Mute FTW-always good to have a rant while there still talking.

Last edited by {uscm}Jyden (2008-07-15 01:17:36)

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