Naturn
Deeds, not words.
+311|7086|Greenwood, IN
We read a lot of stories about companies doing boneheaded things but rarely do we read anything like what reader Nathanial sent in.

An avid gamer, Nathanial carried his XBOX 360 around to various events, collecting signatures and artwork from members of the gaming community. When his XBOX finally died, he contacted Microsoft to make sure that he could send the console in without having the exterior case replaced or damaged. Microsoft ensured him that his request would not be a problem.

Nathanial included (along with his XBOX) a letter explaining the markings on the case and requesting politely, but firmly, that he receive his original case back.

And he did.

Unfortunately, someone at Microsoft took it upon himself/herself to scrub the exterior of the box until the signatures were completely removed. This just seems spiteful. Trying to picture the person who thought that giving someone's signed XBOX a bath was an awesome idea makes our brain hurt.

We read complaints for a living and can't help but wonder why gamers given so little respect by the companies that make such exorbitant profits off of them. The complaints we get are insulting. From retailers who allow their employees to "check out" products before selling them as new, to consoles and games crippled with broken DRM, gamers are consistently treated like children, or worse, criminals by the companies that benefit from their loyalty.
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That sucks that happend to him.  He went out of his ways to make sure his case was not touched but yet it still was.

- Naturn
Uzique
dasein.
+2,865|6951
Who the hell uses a games console as a token for autographs anyway?

Haha, ridiculous. Paper or clothing too good for this guy? He's got to lug around a huge console just to collect names? I'd consider myself an 'avid' gamer too- but this sort of action is just near retardation / obsession.
libertarian benefit collector - anti-academic super-intellectual. http://mixlr.com/the-little-phrase/
ig
This topic seems to have no actual posts
+1,199|7003
what a douche
Mekstizzle
WALKER
+3,611|7102|London, England
That's .... not nice. Although how do they know they didn't just replace the Xbox with another one, seeing as taking off the case, fixing/replacing the internals and then giving it back would be time consuming and not really worth it, especially if they're doing it for free

edit: nvm, saw the pictures

Last edited by Mek-Izzle (2008-03-01 07:34:47)

Scorpion0x17
can detect anyone's visible post count...
+691|7246|Cambridge (UK)
I'd sue the fuckers.
Zimmer
Un Moderador
+1,688|7237|Scotland

Wow.
MS are pathetic.

That should be globalised and shown everywhere - To embarass MS.
I would take that to further levels. It's worse than just nasty when someone rubs out memories.

DIGG IT!!
Blehm98
conservative hatemonger
+150|6944|meh-land
that's pretty bad...


but it's not the company's fault.  I can see someone getting fired for that though

edit: fixed minor grammatical error

Last edited by Blehm98 (2008-03-01 10:41:41)

S.Lythberg
Mastermind
+429|6927|Chicago, IL
I don't see anything in the second picture, I'd say they just gave him a new console.
FatherTed
xD
+3,936|6981|so randum
Well, if he was really really into gaming, that's comparable to someone washing a shirt signed by all your favourite sports players.
Small hourglass island
Always raining and foggy
Use an umbrella
GodFather
Blademaster's bottom bitch
+387|6700|Phoenix, AZ
https://consumerist.com/assets/resources/2008/02/beforexbox.jpg


Id be way pissed if that was scrubbed of my shit!

Like why the hell would they GO OUT OF THEIR WAY to piss someone off?
r2zoo
Knowledge is power, guard it well
+126|7077|Michigan, USA

GodFather wrote:

http://consumerist.com/assets/resources … rexbox.jpg


Id be way pissed if that was scrubbed of my shit!

Like why the hell would they GO OUT OF THEIR WAY to piss someone off?
I wasnt even aware when you sent things in to get repairered they cleaned it for you too.  Obviously they thought the marker on the case was causing the issues.
Zimmer
Un Moderador
+1,688|7237|Scotland

r2zoo wrote:

GodFather wrote:

http://consumerist.com/assets/resources … rexbox.jpg


Id be way pissed if that was scrubbed of my shit!

Like why the hell would they GO OUT OF THEIR WAY to piss someone off?
I wasnt even aware when you sent things in to get repairered they cleaned it for you too.  Obviously they thought the marker on the case was causing the issues.
When the guy called them up before hand and sent them a letter with the console telling them SPECIFICALLY not to remove the drawings?

I call bullshit.
FFLink
There is.
+1,380|7171|Devon, England
That's just sick.

I wanna read a reply from Microsoft. They should arrange to ship this guy all over the world to those people again and ask them to sign it again for him.
GravyDan
Back from the Grave(y)
+768|6413|CA
Another wonderful example of Microsofts excellent customer service.  They probably hosed it off, then wiped ball sweat on his controller.
GunSlinger OIF II
Banned.
+1,860|7124
children are starving in somalia
usmarine
Banned
+2,785|7242

GunSlinger OIF II wrote:

children are starving in somalia
teen angst trumps starving kids
Fat_Swinub
jaff
+125|6916
Why does anyone care? He got some scribbles off his 360 and everyone is up in arms like they came to his house and shot his family. What gives?
Kurazoo
Pheasant Plucker
+440|7165|West Yorkshire, U.K
Microsoft......

typical
Mint Sauce
Frighteningly average
+780|6767|eng
Not that i would really give a flying fuck about this normally, but he sent a letter asking them not to.. Thats just out of order from Microsoft.
It's like sending a modified car into the dealership to get it serviced, only to find that the said car company de-modified it back to stock. Only on a smaller price scale.
#rekt
geNius
..!.,
+144|6923|SoCal

ig wrote:

what a douche
https://srejects.com/genius/srejects.png
unnamednewbie13
Moderator
+2,081|7252|PNW

Uzique wrote:

Who the hell uses a games console as a token for autographs anyway?

Haha, ridiculous. Paper or clothing too good for this guy? He's got to lug around a huge console just to collect names? I'd consider myself an 'avid' gamer too- but this sort of action is just near retardation / obsession.
Someone goes out of their way to display a little originality and you're going to slam them for deviating from the norm?

GunSlinger OIF II wrote:

children are starving in somalia
...while you sit here typing on a forum.

Last edited by unnamednewbie13 (2008-03-01 16:17:44)

GunSlinger OIF II
Banned.
+1,860|7124

unnamednewbie13 wrote:

Uzique wrote:

Who the hell uses a games console as a token for autographs anyway?

Haha, ridiculous. Paper or clothing too good for this guy? He's got to lug around a huge console just to collect names? I'd consider myself an 'avid' gamer too- but this sort of action is just near retardation / obsession.
Someone goes out of their way to display a little originality and you're going to slam them for deviating from the norm?

GunSlinger OIF II wrote:

children are starving in somalia
...while you sit here typing on a forum.
Ive got my own dramas.
mtb0minime
minimember
+2,418|7135

This kid is gonna kill himself and the blood will be on Microsoft's hands!


But seriously, that's a fucked up thing to do. I'm not entirely sure they did it on purpose, as some shit-for-brains lower-end employee could've cleaned it off while the manager had the letter saying not to do so. In any case, he should sue MS for damages and pain and suffering and make a couple G's.
Jenspm
penis
+1,716|7213|St. Andrews / Oslo

All better, Bungie gives Nathanial a huge pack of signed Halo 3 stuff
https://static.bf2s.com/files/user/26774/flickricon.png https://twitter.com/phoenix/favicon.ico
Mekstizzle
WALKER
+3,611|7102|London, England
nerd

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