Read MoreWe read a lot of stories about companies doing boneheaded things but rarely do we read anything like what reader Nathanial sent in.
An avid gamer, Nathanial carried his XBOX 360 around to various events, collecting signatures and artwork from members of the gaming community. When his XBOX finally died, he contacted Microsoft to make sure that he could send the console in without having the exterior case replaced or damaged. Microsoft ensured him that his request would not be a problem.
Nathanial included (along with his XBOX) a letter explaining the markings on the case and requesting politely, but firmly, that he receive his original case back.
And he did.
Unfortunately, someone at Microsoft took it upon himself/herself to scrub the exterior of the box until the signatures were completely removed. This just seems spiteful. Trying to picture the person who thought that giving someone's signed XBOX a bath was an awesome idea makes our brain hurt.
We read complaints for a living and can't help but wonder why gamers given so little respect by the companies that make such exorbitant profits off of them. The complaints we get are insulting. From retailers who allow their employees to "check out" products before selling them as new, to consoles and games crippled with broken DRM, gamers are consistently treated like children, or worse, criminals by the companies that benefit from their loyalty.
That sucks that happend to him. He went out of his ways to make sure his case was not touched but yet it still was.
- Naturn
