Is what GAME is doing Legal?

2007-04-22 10:37:55

#1

Nintendogamer: Member; +72|7044|Chelmsford, UK

If you want a refund at GAME you have to present them the faulty/unwanted video game. UNOPENED (in original shrink wrap or a GAME employee will sticker it all up), and they will refund you no-hassale.

.....however, if you present them a video game that has been opened that has a major error or doesn't work at all, they will only be able to give you an exchange and not let you get your money back no matter how much you argue.

now i swear that thats illegal, doesn't the sale of goods act mean that its illegal to sell faulty goods,and if a shop sells you a faulty good, they must refund you no matter what.

your thoughts?

2007-04-22 10:38:51

#2

FatherTed: xD; +3,936|6957|so randum

if it was illegal, it would have been changed by now, game are a big company. On the other hand, you thought about it well, so +1 for not coming out with some bullshit post.

plus, i think chelmsfords near me

Last edited by fatherted13 (2007-04-22 10:39:12)

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2007-04-22 10:40:19

#3

seymorebutts443: Ready for combat; +211|7052|Belchertown Massachusetts, USA

mind telling us what GAME is? is it a store or something?

from my understanding here in the states is there are some laws that forbid refunding if you return the game opened. copyright shit, you can only exchange it.

2007-04-22 10:41:25

#4

Simon: basically; +838|7115|UK

GAME = Large Video game store all over UK

2007-04-22 10:41:38

#5

liquidat0r: wtf.; +2,223|7084|UK

An PC/Console gaming store in the United Kingdom.

2007-04-22 10:41:48

#6

Zimmer: Un Moderador; +1,688|7213|Scotland

Nintendogamer wrote:
If you want a refund at GAME you have to present them the faulty/unwanted video game. UNOPENED (in original shrink wrap or a GAME employee will sticker it all up), and they will refund you no-hassale.

.....however, if you present them a video game that has been opened that has a major error or doesn't work at all, they will only be able to give you an exchange and not let you get your money back no matter how much you argue.

now i swear that thats illegal, doesn't the sale of goods act mean that its illegal to sell faulty goods,and if a shop sells you a faulty good, they must refund you no matter what.

your thoughts?

Is it a PC game or console game?

2007-04-22 10:42:26

#7

Rickard.Jarl-: Member; +7|6676|Sweden, Norrbotten, Luleå.

game is an internationa (is it?) videogame store

2007-04-22 10:42:40

#8

Ninja_Monkey: I TK For Blackhawks; +60|7022|UK

it like the main computer game store in uk (sells all types of games)

and yea cause of copying of games and such they can probaly do it

Last edited by Ninja_Monkey (2007-04-22 10:43:09)

2007-04-22 10:43:48

#9

max: Vela Incident; +1,652|7024|NYC / Hamburg

Legally you can't demand your money back. You have a contract. They have give you a working game, you have give them money. If the game doesn't work, they will give you a replacement. Simple as that.

_{once upon a midnight dreary, while i pron surfed, weak and weary, over many a strange and spurious site of ' hot xxx galore'. While i clicked my fav'rite bookmark, suddenly there came a warning, and my heart was filled with mourning, mourning for my dear amour, " 'Tis not possible!", i muttered, " give me back my free hardcore!"..... quoth the server, 404.}

2007-04-22 10:44:29

#10

Scorpion0x17: can detect anyone's visible post count...; +691|7223|Cambridge (UK)

Here in the UK, it is my understanding that, yes, this is illegal. We have very good consumer protection laws in the UK. Just about every major retailer flouts them on a regular basis. But they also all know them well and, if you show that you also know the law just as well as them (or just threaten them with Trading Standards), they will capitulate.

Last edited by Scorpion0x17 (2007-04-22 10:51:34)

2007-04-22 10:44:49

#11

seymorebutts443: Ready for combat; +211|7052|Belchertown Massachusetts, USA

if it was international i would have heard of it. yea, i bet this is part of some international copyright law and as i said earlier you can only exchange the game for another copy of the same game. sucks i know but blame it on those assholes in asia who bootleg it.

2007-04-22 10:44:59

#12

Nintendogamer: Member; +72|7044|Chelmsford, UK

guess so, i tried to refund, SWAT 3 this afternoon cause it gave me some weird error, they refused, i argued a bit saying that sale of goods act thing, they told me tough, so i took my game and left.

ps: i did get SWAT 3 working in the end.

2007-04-22 10:49:54

#13

Milk.org: Bringing Sexy Back; +270|7233|UK

Oooh ooh *puts hand up* me me.

I've just covered this part of the law If they refuse to give you a refund ask for the manager if you kick up enough of a fuss and have the receipt he/she should issue you with a refund just for sake of argument.

If they still don't want to refund you make it known to them that under the Sales of Goods the game is not
Fit for purpose. If you have to take it over the store, as they are a large chain they will have a customer services office, send a letter explaining all of this, make sure you send it recorded delivery, they will have to refund you and if you sound upset enough they might throw in some vouchers or something.

It shouldn't have to go any further than the manager on duty though in 95% of situations. Even if it is resolved instore you still might want to try your luck with customer services. If you don't ask you don't get.

Edit: Also: Under the Sale of Goods Act the consumer is entitled to reject the goods and have a refund if you don't want the item repaired.

Hope this helps and you get it sorted.

Last edited by Milk.org (2007-04-22 10:52:11)

2007-04-22 10:52:34

#14

Nintendogamer: Member; +72|7044|Chelmsford, UK

Milk.org wrote:
Oooh ooh *puts hand up* me me.

I've just covered this part of the law If they refuse to give you a refund ask for the manager if you kick up enough of a fuss and have the receipt he/she should issue you with a refund just for sake of argument.

If they still don't want to refund you make it known to them that under the Sales of Goods the game is not
Fit for purpose. If you have to take it over the store, as they are a large chain they will have a customer services office, send a letter explaining all of this, make sure you send it recorded delivery, they will have to refund you and if you sound upset enough they might throw in some vouchers or something.

It shouldn't have to go any further than the manager on duty though in 95% of situations. Even if it is resolved instore you still might want to try your luck with customer services. If you don't ask you don't get.

thanks, thats well helpful,gonna try that next time i buy a faulty game. +1

2007-04-22 10:53:18

#15

Scorpion0x17: can detect anyone's visible post count...; +691|7223|Cambridge (UK)

Milk.org wrote:
Oooh ooh *puts hand up* me me.

I've just covered this part of the law If they refuse to give you a refund ask for the manager if you kick up enough of a fuss and have the receipt he/she should issue you with a refund just for sake of argument.

If they still don't want to refund you make it known to them that under the Sales of Goods the game is not
Fit for purpose. If you have to take it over the store, as they are a large chain they will have a customer services office, send a letter explaining all of this, make sure you send it recorded delivery, they will have to refund you and if you sound upset enough they might throw in some vouchers or something.

It shouldn't have to go any further than the manager on duty though in 95% of situations. Even if it is resolved instore you still might want to try your luck with customer services. If you don't ask you don't get.

Edit: Also: Under the Sale of Goods Act the consumer is entitled to reject the goods and have a refund if you don't want the item repaired.

Hope this helps and you get it sorted.

Yep, as I said - we have very good consumer protection laws in the UK. It's just a shame more people don't know their rights.

2007-04-22 10:58:45

#16

StokoE: Losers-Server; +51|7297|UK

fatherted13 wrote:
if it was illegal, it would have been changed by now, game are a big company. On the other hand, you thought about it well, so +1 for not coming out with some bullshit post.

plus, i think chelmsfords near me

Your from Canvey ? haaaaaa

2007-04-22 11:33:27

#17

bennisboy: Member; +829|7103|Poundland

Used to be EB, now rebranded to game in the UK

2007-04-22 11:34:03

#18

Ironsteed: Fuck Shoes; +18|6928|North of Dallas

Guys, just an FYI, but a lot of places here in the States have the same rule when exchanging titles, they will only exchange a game/movie for the same title, it's to prevent someone from "renting" games, by paying for one and then returning it every 30 days or so for a different game. Also, it's to prevent bootlegging as mentioned earlier in this post.

2007-04-22 11:34:55

#19

Ryan: Member; +1,230|7300|Alberta, Canada

If you open the game and it is faulty, you can't get a refund, period.

2007-04-22 11:37:34

#20

Scorpion0x17: can detect anyone's visible post count...; +691|7223|Cambridge (UK)

Ryan wrote:
If you open the game and it is faulty, you can't get a refund, period.

IN THE UK you can. Fullstop.

2007-04-22 11:38:12

#21

Ryan: Member; +1,230|7300|Alberta, Canada

Scorpion0x17 wrote:
Ryan wrote:
If you open the game and it is faulty, you can't get a refund, period.
IN THE UK you can. Fullstop.

Really?
Oh, then continue the discussion

2007-04-22 11:39:25

#22

Scorpion0x17: can detect anyone's visible post count...; +691|7223|Cambridge (UK)

Ryan wrote:
Scorpion0x17 wrote:
Ryan wrote:
If you open the game and it is faulty, you can't get a refund, period.
IN THE UK you can. Fullstop.
Really?
Oh, then continue the discussion

Yep.
No further discusion is required.

BF2S Forums Is what GAME is doing Legal?

Nintendogamer wrote:

Milk.org wrote:

Milk.org wrote:

fatherted13 wrote:

Ryan wrote:

Scorpion0x17 wrote:

Ryan wrote:

Ryan wrote:

Scorpion0x17 wrote:

Ryan wrote:

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