My internet is slow. Why?

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My internet is slow. Why?

2008-01-27 22:50:51

aimless: Member; +166|6404|Texas

The title pretty much says it all. I am trying to diagnose why it is slow though. I got my internet back in August, and up until October it was working amazing. <30 ping in pretty much any US server. After that, all hell has gone loose. I get about 300 ping constant anywhere. Even to servers within 2 miles from my apartment. I have tried replacing the ethernet cables, modems, cable jacks, I even switched computers and NIC's. It still hasn't fixed anything.

I've been on the phone with the cable company at least 2 days of the week for the past 4 months. Everytime I call they transfer me but the call gets dropped or they assign a technician to visit me but they never come.

I notice that at about 8-9 in the morning it seems fine, hop into bf2, fine, 30 mins later, 200ms. And for the rest of the day its like that. I don't think it could be congestion, cause this also happens at 4 and 5 am.

Does anyone have any ideas or any theories to what the problem could be? My internet is rated 7mb down, 512kbps up. I get about 5-6mb down, 300-400kpbs up. And before anyone says this isn't good for gaming, it is. It was working way back in august.

2008-01-27 22:57:35

Treecamel: Bam!; +6|6268|San Diego

Tips based on what I've read:
Give your computer a virtual enema and scan it for virus', spyware, anything that could fool around with your computer. If your not sure what to use go here: http://spywarewarrior.com/asw-features.htm
That site gives you some pretty good info on what's going on and you can even have your computer checked by professionals at no charge in their forums.

On another note. Sucks to be you man.

2008-01-27 23:07:29

aimless: Member; +166|6404|Texas

Treecamel wrote:
Tips based on what I've read:
Give your computer a virtual enema and scan it for virus', spyware, anything that could fool around with your computer. If your not sure what to use go here: http://spywarewarrior.com/asw-features.htm
That site gives you some pretty good info on what's going on and you can even have your computer checked by professionals at no charge in their forums.

On another note. Sucks to be you man.

If it makes any difference, this is a brand new computer with a fresh copy of XP Pro. The only things I have download from the internet are all the windows XP updates. I have done a full scan with nod32, spybot, and ad-aware; nothing comes up.

2008-01-27 23:21:08

I'm Jamesey: Do a Research Noob; +506|6411|Scotland!

Make sure your router has a WEP code to stop your neighbours from sneaking onto your network to rape your bandwidth, replace microfilters and cables and ensure nobody in your house has a computer connected to your network that has spyware/torrents running on it.

if you do all that and it's still happening it's probably best to look for a new ISP

2008-01-28 06:51:14

aimless: Member; +166|6404|Texas

I'm Jamesey wrote:
Make sure your router has a WEP code to stop your neighbours from sneaking onto your network to rape your bandwidth, replace microfilters and cables and ensure nobody in your house has a computer connected to your network that has spyware/torrents running on it.

if you do all that and it's still happening it's probably best to look for a new ISP

I'm connected directly to the router. Do you think the actual coaxial cable from the wall to the modem could be the culprit?

I'm the only one connected to the modem.

What's a microfilter?

2008-01-28 06:55:31

ddenholm67: DanForth Teh Pwnzer; +53|6835|Scotland

aimless wrote:
I'm Jamesey wrote:
Make sure your router has a WEP code to stop your neighbours from sneaking onto your network to rape your bandwidth, replace microfilters and cables and ensure nobody in your house has a computer connected to your network that has spyware/torrents running on it.

if you do all that and it's still happening it's probably best to look for a new ISP
I'm connected directly to the router. Do you think the actual coaxial cable from the wall to the modem could be the culprit?

I'm the only one connected to the modem.

What's a microfilter?

A microfilter is the piece at the phone line which I think seperates the interference of your phone and internet.

Last edited by ddenholm67 (2008-01-28 06:56:20)

2008-01-28 06:56:11

.Sup: be nice; +2,646|6732|The Twilight Zone

Crapcleaner
http://www.ccleaner.com/download

https://www.shrani.si/f/3H/7h/45GTw71U/untitled-1.png

2008-01-28 06:56:30

Marlboroman82: Personal philosophy: Clothing optional.; +1,022|6902|Camp XRay

porn

https://i98.photobucket.com/albums/l250/marlboroman82/Untitled-8.png

2008-01-28 06:58:42

aimless: Member; +166|6404|Texas

Marlboroman82 wrote:
porn

.Sup wrote:
Crapcleaner
http://www.ccleaner.com/download

Nothing is on my hard drive.

2008-01-28 07:01:24

.Sup: be nice; +2,646|6732|The Twilight Zone

aimless wrote:
Marlboroman82 wrote:
porn
.Sup wrote:
Crapcleaner
http://www.ccleaner.com/download
Nothing is on my hard drive.

CC also cleans internet crap.

2008-01-28 07:06:29

aimless: Member; +166|6404|Texas

.Sup wrote:
aimless wrote:
Marlboroman82 wrote:
porn
.Sup wrote:
Crapcleaner
http://www.ccleaner.com/download
Nothing is on my hard drive.
CC also cleans internet crap.

Yeah I know. But on a fresh install of windows it was being laggy, so I've ruled that out.

Is it possible to steal bandwidth? One of my buddies was suggestion someone was stealing my megabits, but I didn't see how that would be possible.

2008-01-28 07:08:54

.Sup: be nice; +2,646|6732|The Twilight Zone

Scan for spyware. If you do have spyware on your PC than someone might be stealing your connection.

2008-01-28 07:49:53

mikkel: Member; +383|6880

aimless wrote:
The title pretty much says it all. I am trying to diagnose why it is slow though. I got my internet back in August, and up until October it was working amazing. <30 ping in pretty much any US server. After that, all hell has gone loose. I get about 300 ping constant anywhere. Even to servers within 2 miles from my apartment. I have tried replacing the ethernet cables, modems, cable jacks, I even switched computers and NIC's. It still hasn't fixed anything.

I've been on the phone with the cable company at least 2 days of the week for the past 4 months. Everytime I call they transfer me but the call gets dropped or they assign a technician to visit me but they never come.

I notice that at about 8-9 in the morning it seems fine, hop into bf2, fine, 30 mins later, 200ms. And for the rest of the day its like that. I don't think it could be congestion, cause this also happens at 4 and 5 am.

Does anyone have any ideas or any theories to what the problem could be? My internet is rated 7mb down, 512kbps up. I get about 5-6mb down, 300-400kpbs up. And before anyone says this isn't good for gaming, it is. It was working way back in august.

Do a traceroute to google. If the high latencies occur at any time after the first hop outside of your network, copy the output and paste it into an email to your ISP along with a detailed account of your history of trying to contact them, and a note telling them that if they don't fix your problem, you'll find a new provider.

If they don't do anything about it after that, get a new connection with another ISP.

2008-01-28 12:25:06

[FHF]MattyZ: What the Deuce?; +29|6941|Washington

mikkel for the win!

2008-01-28 12:31:47

Titch2349: iz me!; +358|6631|uk

Do Internet speed tests (SpeedTest.net / pcpitstop.com), during different parts of the day, and see if there is any patterns.

You may be getting restricted by any fair use policy in your contract- your ISP should be able to check if you are.

If you are currently experiencing high pings, do a tracert as mikkel said, and it should give you an indication where your problem lies. Be aware that if a connection times out of all 3 of the attempts in the tracert, it is possible that the device is set to not respond to pings- and may not be the cause of the problem.

If you are experiencing packet drops between you and your router, check firmware of both your NIC, and the Router- otherwise shout at your ISP.

[chances are its your ISP, but it saves you looking a dick when it is infact a problem on your network]

2008-01-28 14:29:19

aimless: Member; +166|6404|Texas

I've been talking to the ISP people for weeks. They aren't helping. The only downside is that they have somewhat of a monopoly in our area. I'm on the on campus apartments and they only offer Time Warner here. I've tried looking at verizon, but they dont have service in our area. Neither does comcast or any other isp I could think of.

I've been doing tracerts forever, trying to tell the customer service person whats going on. I've tried googling to look up how to read these but I'm lost. Here's what it says:

Code:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert www.google.com

Tracing route to www.l.google.com [216.239.51.99]
over a maximum of 30 hops:

  1    21 ms   184 ms    12 ms  10.4.32.1
  2   156 ms    96 ms    28 ms  gig2-23.dllatxrch-rtr1.tx.rr.com [70.125.218.234]
  3    57 ms   261 ms    35 ms  gig5-0-0.dllatxchn-rtr6.tx.rr.com [70.125.217.111]
  4     *       61 ms     *     gig0-1-0.hstntxl3-rtr1.texas.rr.com [72.179.205.72]
  5    15 ms   536 ms   151 ms  xe-11-0-0.edge3.Dallas1.Level3.net [4.71.198.5]
  6    55 ms    13 ms   184 ms  vlan69.csw1.Dallas1.Level3.net [4.68.19.62]
  7   138 ms    16 ms    36 ms  ae-73-73.ebr3.Dallas1.Level3.net [4.69.136.157]
  8    97 ms    69 ms   144 ms  ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
  9   297 ms   273 ms     *     ae-68.ebr1.Atlanta2.Level3.net [4.69.134.49]
 10    55 ms    50 ms    36 ms  ae-11-53.car1.Atlanta1.Level3.net [4.68.103.66]
 11   178 ms    81 ms   223 ms  GOOGLE-INC.car1.Atlanta1.Level3.net [4.78.209.194]
 12   406 ms    93 ms     *     72.14.238.151
 13   120 ms   149 ms    36 ms  72.14.236.113
 14   155 ms    34 ms   131 ms  72.14.236.82
 15   120 ms     *      201 ms  216.239.51.99

Trace complete.

C:\Documents and Settings\Administrator>

2008-01-28 14:38:33

Winston_Churchill: Bazinga!; +521|7018|Toronto | Canada

http://forums.bf2s.com/viewtopic.php?id=91664

Hmm...

2008-01-28 14:38:58

mikkel: Member; +383|6880

Are you connected to your ISP via a campus network? The inconsistent latencies across your local network would suggest that the problems exist internally.

2008-01-28 14:44:47

aimless: Member; +166|6404|Texas

mikkel wrote:
Are you connected to your ISP via a campus network? The inconsistent latencies across your local network would suggest that the problems exist internally.

No it's my own internet line. The campus network is ENTIRELY wireless, and it's poor wireless at that. I didn't want to bother with that so I went out and got my own.

That botnet thing was an interesting read

2008-01-28 14:47:14

mikkel: Member; +383|6880

You could try running WinMTR for five minutes against google.com, and keep an eye on the "Avrg" column. That's your average latency to each hop on the path. After five minutes, just click "Copy Text to clipboard" and paste it in here.

2008-01-28 14:57:56

aimless: Member; +166|6404|Texas

WinMTR for 5ish minutes:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               10.4.32.1 -    0 |  301 |  301 |    0 |   40 |  219 |   93 |
|        gig2-24.dllatxrch-rtr1.tx.rr.com -    1 |  301 |  300 |    0 |   39 |  250 |   47 |
|       gig5-0-0.dllatxchn-rtr6.tx.rr.com -    0 |  301 |  301 |    0 |   42 |  234 |   16 |
|     gig0-1-0.hstntxl3-rtr1.texas.rr.com -   25 |  301 |  228 |    0 |   43 |  204 |   32 |
|      xe-11-0-0.edge3.Dallas1.Level3.net -    0 |  300 |  300 |    0 |   42 |  281 |   15 |
|          vlan89.csw3.Dallas1.Level3.net -   12 |  300 |  265 |    0 |   47 |  313 |   93 |
|        ae-63-63.ebr3.Dallas1.Level3.net -    4 |  300 |  290 |    0 |   50 |  234 |   32 |
|           ae-7.ebr3.Atlanta2.Level3.net -    9 |  300 |  275 |   31 |   64 |  235 |   78 |
|          ae-68.ebr1.Atlanta2.Level3.net -    1 |  300 |  298 |   15 |   69 |  282 |   47 |
|       ae-11-51.car1.Atlanta1.Level3.net -    1 |  300 |  299 |   16 |   74 |  328 |   32 |
|     GOOGLE-INC.car1.Atlanta1.Level3.net -    0 |  300 |  300 |   15 |   62 |  438 |   31 |
|                           216.239.49.45 -    0 |  300 |  300 |   15 |   60 |  219 |   31 |
|                           64.233.174.66 -    0 |  300 |  300 |   15 |   63 |  360 |   78 |
|                           72.14.236.117 -    0 |  300 |  300 |   16 |   71 |  297 |   47 |
|                   kc-in-f104.google.com -    0 |  300 |  300 |   16 |   66 |  359 |   46 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )

I lost a quarter of all packets sent on that hstntxl3 server. Could that be the problem?

2008-01-28 15:12:47

mikkel: Member; +383|6880

It's somewhat sketchy. On one hand, the loss is indicative of a failure on that particular segment, since it does seem concentrated. On the other hand, there are dropped packets on a link before that, indicating that the problem could exist closer to home.

What's most disturbing is your local latency. I'm going to assume that 10.4.32.1 is your router. If this is the case, you're experiencing some -serious- congestion on your local network, and I'd really suggest trying to run this same test from another machine to see if you get the same results. Don't forget to turn off the machine you're sitting on now when performing the test on another machine.

Your most serious problem seems to be the local link that you're on, which would be nice to know a little more about. Are you connected through a router or any kind of residential gateway, or are you plugging your machines straight into a modem?

2008-01-28 15:22:19

aimless: Member; +166|6404|Texas

mikkel wrote:
It's somewhat sketchy. On one hand, the loss is indicative of a failure on that particular segment, since it does seem concentrated. On the other hand, there are dropped packets on a link before that, indicating that the problem could exist closer to home.

What's most disturbing is your local latency. I'm going to assume that 10.4.32.1 is your router. If this is the case, you're experiencing some -serious- congestion on your local network, and I'd really suggest trying to run this same test from another machine to see if you get the same results. Don't forget to turn off the machine you're sitting on now when performing the test on another machine.

Your most serious problem seems to be the local link that you're on, which would be nice to know a little more about. Are you connected through a router or any kind of residential gateway, or are you plugging your machines straight into a modem?

I'm plugged in straight to the modem. I took the router off cause I originally thought that was the problem.

2008-01-28 15:24:04

mikkel: Member; +383|6880

Can you try running WinMTR again with your router connected?

2008-01-28 15:54:02

aimless: Member; +166|6404|Texas

This is through my router:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|           cpe-24-175-93-7.tx.res.rr.com -    0 |  424 |  424 |    0 |    1 |   16 |    0 |
|                               10.4.32.1 -    0 |  424 |  424 |    0 |   34 |  203 |   62 |
|        gig2-23.dllatxrch-rtr1.tx.rr.com -    1 |  423 |  419 |    0 |   37 |  234 |   31 |
|       gig5-0-0.dllatxchn-rtr6.tx.rr.com -    0 |  423 |  423 |    0 |   35 |  188 |   15 |
|     gig0-1-0.hstntxl3-rtr1.texas.rr.com -   26 |  423 |  315 |    0 |   40 |  328 |   31 |
|                             4.79.180.65 -    0 |  423 |  423 |    0 |   45 |  235 |   63 |
|       YAHOO-INC.car1.Dallas1.Level3.net -    0 |  423 |  423 |    0 |   39 |  203 |   15 |
|        ge-0-1-0-p120.msr1.mud.yahoo.com -    0 |  423 |  423 |    0 |   42 |  281 |   31 |
|             te-8-1.bas-c2.mud.yahoo.com -    0 |  423 |  423 |    0 |   46 |  469 |   31 |
|                f1.www.vip.mud.yahoo.com -    0 |  423 |  423 |    0 |   43 |  344 |   78 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )

I had to ping yahoo because google was giving me the unending list of ips.

That hstntxl3 server is still losing packets.

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BF2S Forums My internet is slow. Why?

Treecamel wrote:

I'm Jamesey wrote:

aimless wrote:

I'm Jamesey wrote:

Marlboroman82 wrote:

.Sup wrote:

aimless wrote:

Marlboroman82 wrote:

.Sup wrote:

.Sup wrote:

aimless wrote:

Marlboroman82 wrote:

.Sup wrote:

aimless wrote:

Code:

mikkel wrote:

Code:

mikkel wrote:

Code:

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