When will my PC return?

2008-04-11 11:17:38

#1

Switch: Knee Deep In Clunge; +489|6735|Tyne & Wear, England

Perhaps some of you guys have expericnce of this, and can give me a rough answer.

As you can tell by my user title, my computer is fucked (It powers up, but will not boot up, they reckon it's a problem with the motherboard). It got sent away to Mesh's headquarters in London for repair on tuesday, and I was wondering if any of you guys have had to do the same. If so how long did it take?

I'm getting a bit pissed off at using my PS3 for browsing the web.

Somewhere, something incredible is waiting to be known.

2008-04-11 11:29:16

#2

ELITE-UK: Scratching my back; +170|6745|SHEFFIELD, ENGLAND

Ring them up and ask them in a angry tone, 'When is my motherf****ng pc going to be repaired and delivered back to me!'

2008-04-11 11:30:13

#3

steelie34: pub hero!; +603|6653|the land of bourbon

i would do the same except ask nicely. they do have your PC, remember?

Last edited by steelie34 (2008-04-11 11:48:11)

https://bf3s.com/sigs/36e1d9e36ae924048a933db90fb05bb247fe315e.png

2008-04-11 11:38:13

#4

Freezer7Pro: I don't come here a lot anymore.; +1,447|6469|Winland

Lol... Propably a month or two.

Never buy OEM.

The idea of any hi-fi system is to reproduce the source material as faithfully as possible, and to deliberately add distortion to everything you hear (due to amplifier deficiencies) because it sounds 'nice' is simply not high fidelity. If that is what you want to hear then there is no problem with that, but by adding so much additional material (by way of harmonics and intermodulation) you have a tailored sound system, not a hi-fi. - Rod Elliot, ESP

2008-04-11 11:39:28

#5

Switch: Knee Deep In Clunge; +489|6735|Tyne & Wear, England

I would but the lines are currently shut and when I do get a chance to ring, after talking to a machine for about half an hour I'm on hold for ages and I lose my temper. Patience is not one of my strong points.

Somewhere, something incredible is waiting to be known.

2008-04-11 11:48:35

#6

Volatile: Member; +252|6976|Sextupling in Empire

KILLSWITCH wrote:
I would but the lines are currently shut and when I do get a chance to ring, after talking to a machine for about half an hour I'm on hold for ages and I lose my temper. Patience is not one of my strong points.

That's usually not a good sign of great customer service. Probably 3 to 4 weeks.

2008-04-11 11:49:07

#7

Switch: Knee Deep In Clunge; +489|6735|Tyne & Wear, England

Freezer7Pro wrote:
Never buy OEM.

I hate this snobbery regarding OEM. Some people do not have the time, nor inclination to become technically competent enough to build their own machine.

My computer is a bloody good one, it just happens that I could have saved money if it was custom built. Thats the price I chose to pay, for not giving much of a shit about how computer hardware works

Somewhere, something incredible is waiting to be known.

2008-04-11 11:55:45

#8

jsnipy: ...; +3,277|6794|...

My grandfather sent his laptop to Dell, from pickup to delivery was a month.

2008-04-11 12:04:44

#9

Bertster7: Confused Pothead; +1,101|6853|SE London

steelie34 wrote:
i would do the same except ask nicely. they do have your PC, remember?

Never ask nicely.

You always get stuff done better and quicker if you shout at them. They'll hate you - but they'll get the job done well and quickly.

2008-04-11 12:07:06

#10

steelie34: pub hero!; +603|6653|the land of bourbon

Bertster7 wrote:
steelie34 wrote:
i would do the same except ask nicely. they do have your PC, remember?
Never ask nicely.

You always get stuff done better and quicker if you shout at them. They'll hate you - but they'll get the job done well and quickly.

wrong. i worked in tech support for a long time, and i definitely hooked up the nice people before the assholes. and if you want proof, go to your local fast food joint and tell them to to stop working so slow and give you your shit. then take a good look at your food and tell me being a dick is worth it.

Last edited by steelie34 (2008-04-11 12:07:31)

2008-04-11 12:09:40

#11

mikkel: Member; +383|6873

I always put the annoying jerks at the bottom of the to-do pile at work. The supporters always escalate the annoying jerks faster than anyone else, though. I guess it's different from place to place. You're more likely to get further with being a jerk if the company stands to lose a subscription or pending order.

Last edited by mikkel (2008-04-11 12:09:55)

2008-04-11 12:12:30

#12

Bertster7: Confused Pothead; +1,101|6853|SE London

steelie34 wrote:
Bertster7 wrote:
steelie34 wrote:
i would do the same except ask nicely. they do have your PC, remember?
Never ask nicely.

You always get stuff done better and quicker if you shout at them. They'll hate you - but they'll get the job done well and quickly.
wrong. i worked in tech support for a long time, and i definitely hooked up the nice people before the assholes. and if you want proof, go to your local fast food joint and tell them to to stop working so slow and give you your shit. then take a good look at your food and tell me being a dick is worth it.

Not wrong at all. I work for Apple (never buy one - they're awful) doing warranty repairs (and other stuff). If customers make a fuss their machines get sorted right away and if they make enough of a fuss they often manage to get free replacement machines (often of a higher spec than their original machine).

So complaining gets you absolutely everywhere when it comes to warranty repairs from large electronic manufacturers.

2008-04-11 12:14:03

#13

steelie34: pub hero!; +603|6653|the land of bourbon

hmm, guess it depends on the support chain at your place. i dealt face to face and was soley responsible for the repair, so i guess that doesn't apply. maybe all the lower techs just dont want to deal with the assholes so they escalate faster.

(but i stick by my fast food theory. always be nice to people handling your food )

2008-04-11 12:17:03

#14

Bertster7: Confused Pothead; +1,101|6853|SE London

steelie34 wrote:
hmm, guess it depends on the support chain at your place. i dealt face to face and was soley responsible for the repair, so i guess that doesn't apply. maybe all the lower techs just dont want to deal with the assholes so they escalate faster.

(but i stick by my fast food theory. always be nice to people handling your food )

If your company has a customer support team (as Mesh undoubtedly will) they'll be the ones who tell you to get it done quicker - or organise replacement hardware. Dealing with stuff face to face is very different and in that instance you don't want to act like a prick, 'cos it'll get you nowhere.

2008-04-11 12:17:10

#15

jsnipy: ...; +3,277|6794|...

steelie34 wrote:
hmm, guess it depends on the support chain at your place. i dealt face to face and was soley responsible for the repair, so i guess that doesn't apply. maybe all the lower techs just dont want to deal with the assholes so they escalate faster.

(but i stick by my fast food theory. always be nice to people handling your food )

could be a cultural thing also (not sure where you are from steelie )

Last edited by jsnipy (2008-04-11 12:17:44)

2008-04-11 12:20:21

#16

Bertster7: Confused Pothead; +1,101|6853|SE London

jsnipy wrote:
steelie34 wrote:
hmm, guess it depends on the support chain at your place. i dealt face to face and was soley responsible for the repair, so i guess that doesn't apply. maybe all the lower techs just dont want to deal with the assholes so they escalate faster.

(but i stick by my fast food theory. always be nice to people handling your food )
could be a cultural thing also (not sure where you are from steelie )

Nope. It's a having your boss telling you what to do thing.

If the MD tells me to get a machine sorted extra quick and perfectly, I will. Which is exactly what he'll do if they complain enough to get through to him. All because he doesn't want to have to have some annoying customer shouting at him.

2008-04-11 12:24:10

#17

steelie34: pub hero!; +603|6653|the land of bourbon

jsnipy wrote:
steelie34 wrote:
hmm, guess it depends on the support chain at your place. i dealt face to face and was soley responsible for the repair, so i guess that doesn't apply. maybe all the lower techs just dont want to deal with the assholes so they escalate faster.

(but i stick by my fast food theory. always be nice to people handling your food )
could be a cultural thing also (not sure where you are from steelie )

i used to work tech support for a corporate office. my users were employees of the company, so i couldn't blow them off, but the assholes definitely got put at the bottom of the list. then i worked at a college, and some of those fucking prima donna students who's mommy and daddy paid for everything were straight up pricks. they absolutely got the slowest turnaround time, even for simple shit like office installs. now i do network admin, so no more dealing with asshats! i've never worked in for a company where my customers were 'faceless' so i guess it works different. but in my own experience, when i have problems, i've usually found being nice gets my farther. i guess it's a matter of knowing the right thing to say, as opposed to how it's said.

2008-04-12 05:47:39

#18

jsnipy: ...; +3,277|6794|...

Bertster7 wrote:
jsnipy wrote:
steelie34 wrote:
hmm, guess it depends on the support chain at your place. i dealt face to face and was soley responsible for the repair, so i guess that doesn't apply. maybe all the lower techs just dont want to deal with the assholes so they escalate faster.

(but i stick by my fast food theory. always be nice to people handling your food )
could be a cultural thing also (not sure where you are from steelie )
Nope. It's a having your boss telling you what to do thing.

If the MD tells me to get a machine sorted extra quick and perfectly, I will. Which is exactly what he'll do if they complain enough to get through to him. All because he doesn't want to have to have some annoying customer shouting at him.

Negative. I have had interactions as a consumer, as a purchaser for a company: acting disrespectful to someone has never gotten me anywhere. But if that works for you, have at it

Last edited by jsnipy (2008-04-12 05:48:49)

2008-04-12 06:00:45

#19

Bertster7: Confused Pothead; +1,101|6853|SE London

jsnipy wrote:
Bertster7 wrote:
jsnipy wrote:

could be a cultural thing also (not sure where you are from steelie )
Nope. It's a having your boss telling you what to do thing.

If the MD tells me to get a machine sorted extra quick and perfectly, I will. Which is exactly what he'll do if they complain enough to get through to him. All because he doesn't want to have to have some annoying customer shouting at him.
Negative. I have had interactions as a consumer, as a purchaser for a company: acting disrespectful to someone has never gotten me anywhere. But if that works for you, have at it

Yet you have no experience with how this stuff works in this industry, whereas I work doing exactly this sort of thing every day. I see the awkward customers getting much better treatment than anyone else day after day. On a smaller scale and in direct interaction, of course, it's not going to help. In large computer companies if you complain, you get better treatment. Stuff will get escalated to more senior engineers, repairs will get fast-tracked, replacements and free upgrades will often get issued as well.

2008-04-12 06:30:32

#20

Freezer7Pro: I don't come here a lot anymore.; +1,447|6469|Winland

KILLSWITCH wrote:
Freezer7Pro wrote:
Never buy OEM.
I hate this snobbery regarding OEM. Some people do not have the time, nor inclination to become technically competent enough to build their own machine.

My computer is a bloody good one, it just happens that I could have saved money if it was custom built. Thats the price I chose to pay, for not giving much of a shit about how computer hardware works

There's a defference between OEM and prebuilt; 90% of the time it'll be faster and cheaper to go to the local computer store and ask them to assemble a good computer for you than to order from Dell or IBM. Plus, there'll be no shipping around for repairs.

The idea of any hi-fi system is to reproduce the source material as faithfully as possible, and to deliberately add distortion to everything you hear (due to amplifier deficiencies) because it sounds 'nice' is simply not high fidelity. If that is what you want to hear then there is no problem with that, but by adding so much additional material (by way of harmonics and intermodulation) you have a tailored sound system, not a hi-fi. - Rod Elliot, ESP

BF2S Forums When will my PC return?

KILLSWITCH wrote:

Freezer7Pro wrote:

steelie34 wrote:

Bertster7 wrote:

steelie34 wrote:

steelie34 wrote:

Bertster7 wrote:

steelie34 wrote:

steelie34 wrote:

steelie34 wrote:

jsnipy wrote:

steelie34 wrote:

jsnipy wrote:

steelie34 wrote:

Bertster7 wrote:

jsnipy wrote:

steelie34 wrote:

jsnipy wrote:

Bertster7 wrote:

jsnipy wrote:

KILLSWITCH wrote:

Freezer7Pro wrote:

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