Customer 02/25/2006 07:01 AM
I hope this is the right department. I have noticed that post 1.2 patch, whenever I earn an award or badge, and it pops-up in game to let me know, I am not given that badge in BFHQ (which is a bummer since you need them for advancement paths).
On 2-18-5 I earned the Air Defense badge and the Air Defense Ribbon, I played Air Defense solely for about 30 minutes in one round. The badge popped-up on screen saying I had earned it, but it was never awarded in BFHQ. Since then I have tried 5 different times, playing almost the whole round on Air Defense and BF2 will not award the badge again (I guess because it thinks I have it).
Now the same thing is happening with the Aviator badge. I earned it yesterday, but it won't show up in BFHQ, and it won't let me earn it again. I am sensing a pattern here and am wondering if something can be done to fix this since I need these for the higher rankings.
Response 02/25/2006 08:16 PM
Greetings,
Thank you for contacting Electronic Arts game support.
In order to investigate this situation, we will need some additional information:
Account name (not password):
Registered email address:
Date of game:
Time of game:
Server name:
IP of server (if known):
Any other awards missing?
When we receive this information, we can move forward with addressing this situation. Should an error be found, we will forward your information on to the appropriate department so the award system can be looked at for any issues. You should be aware that at this time, it is not possible to add any awards or alter any stats on Battlefield 2 accounts. Please be assured that we review every incident to ensure that we can correct issues with the online stats and prevent these issues from happening again. If you have any additional questions, please let us know. Take care.
Account Name: HM1{N}
Registered Email Address: Deleted from here for obvious reasons
Date of game: 02/18/06 or 02/17/05.
Server Name: not sure (maybe OBC). It is the same server, and same round that my Air Defense Ribbon was awarded. I was awarded the badge first, then the ribbon. I got the ribbon but never the badge even though it popped-up in game saying that I had earned it.
Other Awards Missing: by my count I should have my veteran knife badge, but it was never awarded in game...
I think that is it. If you can find where and when the Air Defense Ribbon was awarded, I was awarded the badge first, in the same round as the ribbon.
Response 02/26/2006 03:45 PM
Greetings,
Thank you for contacting Electronic Arts game support.
I will be forwarding this information on to the appropriate department so the award system can be looked at for any issues. Unfortunately, we are not able to award your account any of the missing awards. We ask that you let us know if this happens again.
If you have any additional questions, please let us know. Take care.
Customer 02/28/2006 03:44 AM
If you can't award my account the missing Air Defense Badge, and the game won't let me earn it again, how do I get it?
Response 02/28/2006 02:00 PM
Hello,
Thank you for contacting EA support.
At times the servers which collect stats from the Officially Ranked Servers may get back logged or suffer an unexpected short outage (such as a scheduled maintenance). This means your progress may take several hours (possibly even a day or more) to fully update and be displayed in your BFHQ page, though recent upgrades have gotten this down to less then 1 hour. Stats for some rounds, could even be lost if they were to be collected at the end of the round if the server goes offline temporarily. Though EA/DICE has tried to reduce the possibility of these issues and create systems and redundancy for data loss, the dynamic environment of both the Internet and Massively Multiplayer games of this type can create unforeseen or even unfixable issues. As well, while playing on any unranked servers your progress will not advance, though we do not want to discourage players from visiting unranked servers as these can be a source of great enjoyment as well.
Please keep abreast of new patches and announcements at the Official Battlefield 2 Website located here. http://www.eagames.com/official/battlef … /home.jsp.
If you’re experiencing technical issues you can find assistance here as well: http://support.ea.com/
Please accept our apology for any troubles or errors you may experience from time to time and your help.
Customer 02/28/2006 02:52 PM
I understand that problems like you stated may arise. But since the whole advancement path in BF2 is based on awards, this hurts the players who are being outranked unjustly.
I would still like to know how this can be fixed for me, that question has not been answered yet. Since the game doesn't want to award me the basic badge, and it won't let me earn it again even though I have tried numerous times, there has to be something that can be done to fix this problem.
Are there any suggestions or answers other than you "can not award my account" the now unattainable Air Defense Badge?
Note: IMO this is total BS, the game won't award the badges to me because it thinks I have them, and EA won't do anything about it.
I hope this is the right department. I have noticed that post 1.2 patch, whenever I earn an award or badge, and it pops-up in game to let me know, I am not given that badge in BFHQ (which is a bummer since you need them for advancement paths).
On 2-18-5 I earned the Air Defense badge and the Air Defense Ribbon, I played Air Defense solely for about 30 minutes in one round. The badge popped-up on screen saying I had earned it, but it was never awarded in BFHQ. Since then I have tried 5 different times, playing almost the whole round on Air Defense and BF2 will not award the badge again (I guess because it thinks I have it).
Now the same thing is happening with the Aviator badge. I earned it yesterday, but it won't show up in BFHQ, and it won't let me earn it again. I am sensing a pattern here and am wondering if something can be done to fix this since I need these for the higher rankings.
Response 02/25/2006 08:16 PM
Greetings,
Thank you for contacting Electronic Arts game support.
In order to investigate this situation, we will need some additional information:
Account name (not password):
Registered email address:
Date of game:
Time of game:
Server name:
IP of server (if known):
Any other awards missing?
When we receive this information, we can move forward with addressing this situation. Should an error be found, we will forward your information on to the appropriate department so the award system can be looked at for any issues. You should be aware that at this time, it is not possible to add any awards or alter any stats on Battlefield 2 accounts. Please be assured that we review every incident to ensure that we can correct issues with the online stats and prevent these issues from happening again. If you have any additional questions, please let us know. Take care.
Account Name: HM1{N}
Registered Email Address: Deleted from here for obvious reasons
Date of game: 02/18/06 or 02/17/05.
Server Name: not sure (maybe OBC). It is the same server, and same round that my Air Defense Ribbon was awarded. I was awarded the badge first, then the ribbon. I got the ribbon but never the badge even though it popped-up in game saying that I had earned it.
Other Awards Missing: by my count I should have my veteran knife badge, but it was never awarded in game...
I think that is it. If you can find where and when the Air Defense Ribbon was awarded, I was awarded the badge first, in the same round as the ribbon.
Response 02/26/2006 03:45 PM
Greetings,
Thank you for contacting Electronic Arts game support.
I will be forwarding this information on to the appropriate department so the award system can be looked at for any issues. Unfortunately, we are not able to award your account any of the missing awards. We ask that you let us know if this happens again.
If you have any additional questions, please let us know. Take care.
Customer 02/28/2006 03:44 AM
If you can't award my account the missing Air Defense Badge, and the game won't let me earn it again, how do I get it?
Response 02/28/2006 02:00 PM
Hello,
Thank you for contacting EA support.
At times the servers which collect stats from the Officially Ranked Servers may get back logged or suffer an unexpected short outage (such as a scheduled maintenance). This means your progress may take several hours (possibly even a day or more) to fully update and be displayed in your BFHQ page, though recent upgrades have gotten this down to less then 1 hour. Stats for some rounds, could even be lost if they were to be collected at the end of the round if the server goes offline temporarily. Though EA/DICE has tried to reduce the possibility of these issues and create systems and redundancy for data loss, the dynamic environment of both the Internet and Massively Multiplayer games of this type can create unforeseen or even unfixable issues. As well, while playing on any unranked servers your progress will not advance, though we do not want to discourage players from visiting unranked servers as these can be a source of great enjoyment as well.
Please keep abreast of new patches and announcements at the Official Battlefield 2 Website located here. http://www.eagames.com/official/battlef … /home.jsp.
If you’re experiencing technical issues you can find assistance here as well: http://support.ea.com/
Please accept our apology for any troubles or errors you may experience from time to time and your help.
Customer 02/28/2006 02:52 PM
I understand that problems like you stated may arise. But since the whole advancement path in BF2 is based on awards, this hurts the players who are being outranked unjustly.
I would still like to know how this can be fixed for me, that question has not been answered yet. Since the game doesn't want to award me the basic badge, and it won't let me earn it again even though I have tried numerous times, there has to be something that can be done to fix this problem.
Are there any suggestions or answers other than you "can not award my account" the now unattainable Air Defense Badge?
Note: IMO this is total BS, the game won't award the badges to me because it thinks I have them, and EA won't do anything about it.
Last edited by HM1{N} (2006-02-28 15:34:31)