Call Centers When can they come back to the U.S.

2008-07-16 10:07:59

#1

cpt.fass1: The Cap'n Can Make it Hap'n; +329|7117|NJ

OK I have no problem with out sourcing jobs.

Screw it if you have a child in china build a motor for 25 dollars a week and it cost a man here 900 a week it just makes sense. It brings down the cost of our products and makes them more affordable.

But when you have a country that doesn't speak English as a primary languor, who the fuck figured that it'd make sense to have them be our call centers? example below

her "Hello Mr.

Costello this is Mary from sprint how are you today"
me "I'm OK how are you"
her " I'm calling to let you know that your payment is do with us"
me "OK great I have cash on me where can I go pay"
her "Great I'm going to process the card that we have on file right now"
me "What the FUCK, No I have cash are you fucking retarded"
her "is the last four digits of your Card ****"
Me "NOOOOOOO I HAVE CASH, do not process that card"
Her "what?"

See the problem she was reading off her script with the limited English she knew and could not comprehend what I was saying.. Now over there it cost 300 dollars a week to pay these people, where here a normal call center employee makes about 500. It's not that big of a difference for the service of having someone who can understand the information that you are saying to them..

Lets Bring them back.

2008-07-16 10:15:03

#2

rammunition: Fully Loaded; +143|6282

Do you Americans have to talk to call centres in China???

in England lots of companies have them in India, god it a struggle talking to them

2008-07-16 10:17:11

#3

HollisHurlbut: Member; +51|6419

cpt.fass1 wrote:
doesn't speak English as a primary languor

From the looks of things, they may be better at it than you.

2008-07-16 10:19:23

#4

cpt.fass1: The Cap'n Can Make it Hap'n; +329|7117|NJ

Yes because we all know that when typing things that comes out as verbal communication.. You sir are an ass..

And yes they're all out sourced to Indian.. Every once in a while you get someone form the U.S. and it's amazing what can get accomplished

2008-07-16 10:38:53

#5

God Save the Queen: Banned; +628|6764|tropical regions of london

everytime I get in touch with a call center, I tell the operator how much I despise the country I think they are in. Last time I paid for cable I told them how much I hated the phillipines and he hung up.

2008-07-16 10:40:58

#6

HurricaИe: Banned; +877|6382|Washington DC

shouldn't you pay your bills on time

2008-07-16 10:46:16

#7

Mekstizzle: WALKER; +3,611|7042|London, England

Most of the time I've had to deal with them it's been ok. I just try to make my life run so that I never, ever have to call those guys. I don't even answer my house phone anymore, let someone else deal with them if they call my house

God Save the Queen wrote:
everytime I get in touch with a call center, I tell the operator how much I despise the country I think they are in. Last time I paid for cable I told them how much I hated the phillipines and he hung up.

lmfao

2008-07-16 10:52:49

#8

cpt.fass1: The Cap'n Can Make it Hap'n; +329|7117|NJ

HurricaИe wrote:
shouldn't you pay your bills on time

But then they'd be unemployed..

2008-07-16 17:02:13

#9

Turquoise: O Canada; +1,596|6826|North Carolina

Some companies have started putting centers back in America, because they've had so many complaints from using the Indian ones.

2008-07-16 17:04:12

#10

Locoloki: I got Mug 222 at Gritty's!!!!; +216|7061|Your moms bedroom

did you call tech support for your x-box or something?

2008-07-16 17:06:01

#11

Turquoise: O Canada; +1,596|6826|North Carolina

Locoloki wrote:
did you call tech support for your x-box or something?

I've been lucky that most utilities and cards I use have American call centers for service.

2008-07-16 22:46:30

#12

liquix: Member; +51|6875|Peoples Republic of Portland

sigh. Of course 200 dollars is not a lot when it's just 200 dollars..but multiply the costing increase by several hundred or thousand employees. Are you ready to pay more on your bill to have better service so that the company can maintain profits?

That's basically the reasoning, which I don't agree with, but that's the short of it.

2008-07-16 22:49:06

#13

S.Lythberg: Mastermind; +429|6868|Chicago, IL

India?

I get inner city folk, and they're so inarticulate, i cannot communicate at all

what id give for some guy in bangladesh to answer, at least he cares about his job.

2008-07-16 23:17:14

#14

BVC: Member; +325|7116

Call centre staff who have poor english piss me off no end!

2008-07-16 23:27:03

#15

The#1Spot: Member; +105|6961|byah

When I install windows xp I always get an indian guy that can speak 500 words a minute and is very quiet.

2008-07-16 23:27:30

#16

ATG: Banned; +5,233|6950|Global Command

Last time I asked the India guy how the weather was. He said " kind of monsooney ".

I think he made a new work.

2008-07-17 00:21:27

#17

Reciprocity: Member; +721|7002|the dank(super) side of Oregon

They're already coming back

2008-07-17 06:49:22

#18

HollisHurlbut: Member; +51|6419

cpt.fass1 wrote:
Yes because we all know that when typing things that comes out as verbal communication..

See, it's not just your numerous spelling mistakes. It's also your terrible sentence construction. We all know, obviously, that you don't spell out your words when speaking. If, however, you cannot construct a sentence using the proper words, one can only assume that's also how you speak.

And brother, I've heard call center employees from DumbFuckistan speak better than you would.

You sir are an ass..

I appreciate the compliment, and the karma.

2008-07-17 07:58:35

#19

ZombieVampire!: The Gecko; +69|6248

cpt.fass1 wrote:
Yes because we all know that when typing things that comes out as verbal communication..

Uh...........what?

And if the companies who don't outsource phone centers do better, then the phone centers won't be outsourced.

2008-07-17 11:20:30

#20

cpt.fass1: The Cap'n Can Make it Hap'n; +329|7117|NJ

Oh because HollisHurlbut has heard me speak by reading my words.

2008-07-17 11:41:29

#21

Agent_Dung_Bomb: Member; +302|7157|Salt Lake City

cpt.fass1 wrote:
Oh because HollisHurlbut has heard me speak by reading my words.

It's OK, you're from Jersey. We understand.

2008-07-17 11:45:16

#22

Mekstizzle: WALKER; +3,611|7042|London, England

joizey

2008-07-17 11:45:42

#23

HollisHurlbut: Member; +51|6419

cpt.fass1 wrote:
Oh because HollisHurlbut has heard me speak by reading my words.

Dude, you've got bad grammar.

Deal with it.

2008-07-17 11:48:04

#24

OrangeHound: Busy doing highfalutin adminy stuff ...; +1,335|7070|Washington DC

The biggest problem that I've had with call centers is NOT that it is all a scripted response to standard issues. It is annoying to go through a script, but overall I understand. The problem with the Indian call centers that I've encountered is that they implode if I have any issue that is outside of their script.

I remember one time dealing with buy.com's Indian call center, and the person was completely unable to facilitate a solution. What's worse, there was not a "manager" to whom the problem could be elevated. We were stuck. The script didn't address my problem and there was no higher level person to deal with the problem.

I eventually had to deal with the issue through my credit card company ...

2008-07-17 11:51:44

#25

Pug: UR father's brother's nephew's former roommate; +652|6963|Texas - Bigger than France

In general, call centers suck no matter where they are located.

BF2S Forums Call Centers When can they come back to the U.S.

cpt.fass1 wrote:

God Save the Queen wrote:

HurricaИe wrote:

Locoloki wrote:

cpt.fass1 wrote:

cpt.fass1 wrote:

cpt.fass1 wrote:

cpt.fass1 wrote:

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