ok, bf 2 crashed out on me and now its frozen to the point where I can load up bf 2, get on my account and when I join a server My screen basically freezes. I cannot move my mouse and it is stuck in the center of the screen and I can not access the Menu, therefore I must backout of the game through the Task manager. Does anyone know of a solution other than re-installing the game to fix this problem?
Check under Options-Controls. If its blanked out, reset to default. Seems to happen sometimes. Haven't heard of a fix. Oh.. Also update punkbuster. And use search "game freeze"
Last edited by jamesjosephkilroy (2006-07-29 19:17:12)
This has been a topic for some days now, apparently caused by a Punkbuster update ... according to this thread here is an answer for you:
Hope this helps!||3rb||MOBB wrote:
First things first,
DO NOT REINSTALL WINDOWS, REPLACE HARDWARE, REINSTALL DRIVERS OR MESS WITH YOUR ROUTER!!!
It seems that, yes, the problem has started happening to us since monday the 24th of july, and yes it is a problem rooted within EA/DICE/PUNKBUSTER. I just got off the phone with EA customer support (try not to laugh) they are aware of the issue and have a tech working on my account right now, I highly recommend you put in a trouble ticket with EA or pony up the funds to make a long distance call to their customer support line in california, this is the same phone number in the back of your owners manual, the phone# is for people who live in the usa: 650-628-1005, there is an automated menu then you have the option to speak to an actual person.
as far as what is happening these are the symptoms and how to figure out if this is your problem:
SYMPTOMS:
-your game works fine on single player, but if you try to connect to a mulitplayer server your computer hangs for anywhere from 15 seconds to a minute then goes to the server brower and says connection lost. DO NOT START REFORMATING YOUR DRIVES, RELOADING DRIVERS, REPLACE HARDWARE!!! this is not an issue caused by you or at this time correctable by you, this is what I do know as of right now, I highly recommend you put in a trouble ticket with EA or call the phone number listed above, if you live in another country I recommend you look in your game manual for a local customer support number. this is the message EA sent me after I sent in a trouble ticket and a tech is calling me tomorrow to help resolve the issue.
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Discussion Thread
Response (Sabrina Kia S.) 07/26/2006 09:03 AM
Hello,
Thank you for contacting Electronic Arts Technical Support.
Please try first to refresh your profiles for the game:
Go inside My Documents and look for a Battlefield 2 folder
Right click on the folder and select Cut, and Paste the folder on the desktop
Try to run the game again, this time the game would ask to try to make a new account or retrieve it
Click on Retrieve Account and type in the E-mail address that you used to make your BF2 account.
Try to go into a server
Please also send us the information about your computer. Please send this information from a program called dxdiag.exe. To do this:
· Go to Start -> Run.
· In the box, type the following: dxdiag
· Click "OK"
· Click the "Save All Information" button on the first screen of the application.
· Then on top of the "Save As" box that pops up, select Desktop (if it's not set to save there already), then click Save.
· Finally, attach the dxdiag.txt to your email reply.
After we receive this file we can continue troubleshooting the issues at hand and hopefully come to a solution.
Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com)
Thank you for contacting Electronic Arts Technical Support.
Note: The Electronic Arts Knowledge Base contains over 7,000 articles designed to answer the majority of the questions asked of our customer support agents. Please be sure to search our Knowledge Base prior to submitting a request for assistance in order to ensure a timely resolution to your issue and avoid unnecessary delays.
Thank you,
Electronic Arts Customer Support
once again DO NOT REINSTALL DRIVERS, THE GAME, WINDOWS or replace hardware, you didnt screw up anything, EA did. I'll let you guys know what happens tomorrow when they call...
||3RB||MOBB
Last edited by OrangeHound (2006-07-29 19:17:29)