Two Friday's ago, I sent back the notebook I had recently bought off of Newegg due to a "defect" (missing OS; Yes, I realised I would've installed an OS myself, but quite frankly I didn't want to spend anymore money to buy an OS that should've came with the notebook itself). So they received my shipment, I got a confirmation email, so the status on the Dashboard went to "Received." Then I got another email saying that it would be sent to the Inspections Department, so I figured (according to their Status Legend) it would switch to "Inspection" but it didn't. Two days ago, I got yet another email from them stating this:
Being that this is my first purchase and subsequently, first RMA off of Newegg (hurrah for my luck), can anyone explain the inconsistencies? I was planning on waiting to see if the status will finally change or if I got a tracking number for the return, but seeing that I have no idea when that's going to happen, calling in and asking them about this inquiry would be better? Unless this is perfectly normal of course.
Pardon me for being so damn paranoid, it's just that this (over) two week wait (ordered three Friday's ago) for an item that cost me almost half of what I've saved up since 7th grade, and only being able to use it for 5 minutes before realizing it was defective is a bit frustrating.
So I sent to check the status of the RMA, but it's still stuck on "Received." Even more, whereas each of the emails I received was also posted on my account on that specific RMA detail sheet, this last one wasn't. So I check the sender to see if it was legit, but it's the same sender as the past emails, info@newegg, so I guess it was legit after all.We recently received your RMA and your return was then sent to our Inspections Department for closer examination.
Unit was restored to original manufacturer's default configuration setting, unit has been benchmark burn-in tested for 12 hours and no further errors were detected.
Notebook has been repaired, return to customer.
The notebook will be boxed up and shipped back to you.
Being that this is my first purchase and subsequently, first RMA off of Newegg (hurrah for my luck), can anyone explain the inconsistencies? I was planning on waiting to see if the status will finally change or if I got a tracking number for the return, but seeing that I have no idea when that's going to happen, calling in and asking them about this inquiry would be better? Unless this is perfectly normal of course.
Pardon me for being so damn paranoid, it's just that this (over) two week wait (ordered three Friday's ago) for an item that cost me almost half of what I've saved up since 7th grade, and only being able to use it for 5 minutes before realizing it was defective is a bit frustrating.